Tourism · Travel agencies and tourism
AI agent for tourism: queries answered and quoted instantly
The agent answers, quotes, and qualifies the query; the salesperson steps in when there is real buying intent.
- Client
- Travel agencies and tourism
- Sector
- Tourism
- Product
- TripAgent
In numbers
The initial problem
Repetitive queries arriving at all hours, answers that depend on the salesperson's availability, and opportunities that go cold before anyone replies.
The previous process
Each query was answered manually over WhatsApp or a web form, repeating the same information again and again with no organized record of who asked what.
The solution implemented
A conversational agent that answers frequent queries, builds the quote according to the request, captures the prospect's data, and passes to the sales team only the opportunities with real intent, with the full history loaded.
How we did it
Mapping frequent queries
We analyzed what people actually ask and what the salesperson needs in order to quote, so the agent covers that ground completely.
Quoting and data capture
The agent builds the proposal according to the request and records the prospect's data within the same conversation.
Qualification and handoff
We defined with the sales team what turns a query into an opportunity, and the agent hands off only those, with the full history.
Integrated systems
- Web
- CRM
- Quoting engine
The result
Immediate service at any hour, less team time on repetitive queries, and a sales funnel with organized, qualified opportunities.
What changed in the operation
- Queries get answered outside business hours.
- The salesperson receives the query with data and request already loaded.
- Opportunities stop being lost to slow replies.
- The sales team works on real intent, not on volume.
Frequently asked questions about this case
Does the agent close the sale on its own?
No. It answers, quotes, and organizes the query. The sale is closed by the sales team, which steps in when there is real intent and with context already loaded.
Does it work over WhatsApp?
Yes, it's the main channel in tourism. It can also serve the website with the same knowledge base.
How does it avoid giving incorrect information?
It answers from the information the agency loads and hands off to a person when the query falls outside that scope.
Keep exploring
Other work by the team, across different sectors.
Customer serviceAI chatbots for customer service in call centers
Voice and chat agents that resolve repetitive queries and hand off to the operator with context, without turning back into an IVR.- Intent understanding
- Handoff with history
- Voice and digital channels
Professional servicesAI assistants over WhatsApp for firms and professionals
One assistant per practice that takes the initial query, classifies the case, requests documents, and schedules before professional involvement.- One assistant per practice
- Configured by province
- Scheduling and reminders
AccountingAccounting automation with AI and tax filings
A workflow that receives, reads, validates, and files the firm's source documents with no typing, plus missing-item alerts per client.- Reading with OCR and AI
- Validation against ARCA and banks
- Alerts for missing documentation
Tell us which process you'd like to improve
We'll look at how it works today and send back a concrete diagnostic: what to automate, how, and what result to expect. No cost, no commitment.