What is an AI agent for businesses?
It is a digital employee powered by artificial intelligence that automates a company's repetitive tasks around the clock: it serves customers on WhatsApp, web or phone, processes documents and integrates with the CRM and ERP. It executes tasks with explicit rules and hands off to a person when judgement is needed.
What tasks can an AI agent handle in a company?
Besides serving and supporting customers 24/7 on WhatsApp, web or phone, an AI agent can issue invoices, send payment reminders, classify documents, enter data into your ERP or CRM, book appointments and follow up on every case. That takes your team out of repetitive operational work.
Can an AI agent handle technical support?
Yes. Beyond customer service and sales, an AI agent handles first-level support: it guides people step by step, checks the status of an order or a ticket and, when the case calls for it, hands it to your team with the history and diagnosis already loaded.
How is an AI agent different from a chatbot?
A chatbot answers questions. An AI agent also acts: it queries your CRM or ERP, enters data, books, quotes and logs every action. That is why it automates complete processes, not just the conversation.
Which systems do the agents integrate with?
The ones you already use: WhatsApp Business, CRM, ERP (for example Odoo), calendars, email, databases and internal documentation. They read from the source of truth and write where it belongs, with no system migration.
How do you know whether a process is worth automating?
We measure before and after with the same unit: cost per case, capacity and contribution margin. We assess the opportunity cost of staying the same and when you reach break-even by lowering fixed and variable costs. If automating doesn't pay off, we say so.
How much does it cost to implement an AI agent?
We quote by hours and by the resources the project requires, based on its complexity. Each proposal details roles and estimated hours, includes a one-month guarantee, and the code is hosted on the client's server.
How long does it take to get an AI agent running?
A narrowly scoped agent, on a defined workflow with few integrations, can be operational in weeks. Processes that span several systems need more stages. During the first weeks it is worth running it in parallel with the manual process to compare results.
How do you guarantee the quality of an AI agent?
Before building it we study your data in depth. We train it on your information, compare language models until we find the one that performs best and test 100% of the flows, including extreme tests that try to break it. Only then do we deliver it, with a guarantee.
Can AI agents handle phone calls and voice messages?
Yes. Besides WhatsApp, web chat and email, we implement voice agents with conversational AI (Dialogflow and Google CCAI) that understand intent, resolve repetitive queries and hand over to an operator with the full history, without becoming a voice IVR.
Does an AI agent replace my team?
No. The agent handles the repetitive work —answering, entering data, scheduling, following up— and hands over to a person when judgement is needed. Your team leaves the day-to-day grind and focuses on work that requires professional judgement, with the same structure.
Do you work with SMBs and outside Argentina?
Yes. Possition is an Argentine company based in Paraná, Entre Ríos, that implements AI agents for SMBs and enterprises across Argentina and Latin America.