AI Agents on WhatsApp.
We bring the power of AI to the channel where your customers and team already are. Possition's AI agents on WhatsApp do not only answer inquiries: they take actions, log orders, and look up information in real time, securely.
What can be automated on WhatsApp
- Automatic replies to frequent questions.
- Initial attention with AI.
- Follow-up of customers and pending conversations.
- Reminders for appointments, due dates, and payments.
- Status notifications: orders, requests, deliveries.
- Sending requested information: catalogs, quotes, documentation.
Integration with your systems
Each conversation can be logged in your CRM with its history, and the assistant can reply with real information from your internal systems: order status, account balance, appointment availability.
Handoff to operators
Conversations that need a person are handed off with the full context. The team sees the history and continues the conversation without the customer repeating anything.
Responsible use of the channel
- We work on the official WhatsApp Business API.
- Messages are sent to contacts who gave their consent.
- We respect the platform's template and conversation-window rules.
- We do not implement indiscriminate mass sending or practices that put your number at risk.
Implementation process
- 1
Diagnostic
We analyze your process and tell you what to automate, how, and what return to expect.
- 2
Implementation
We build the solution connected to your systems, with working deliveries and real tests.
- 3
Operation and improvement
We leave it running, train your team, and measure results.
The full detail, with deliverables per stage, is in how we work.
Frequently asked questions
Can I send messages to any contact list?
No. WhatsApp requires prior consent from the contact and the use of approved templates for messages initiated by the company. We design the flows within those rules to protect your number and your brand.
Can automatic and human attention be combined?
Yes, that is the recommended setup: the assistant resolves what is frequent and hands off to operators what requires judgment, with the full conversation history.
Do I need a new number?
Work is done with a number verified on the official WhatsApp Business API. If you already use WhatsApp Business, we assess migration in the diagnosis.
Is WhatsApp overwhelming your team?
Tell us how you handle it today and we will propose an automated, responsible flow connected to your systems.