Customer Service Automation with Multichannel AI

What is automated

• Immediate replies to frequent questions, on web and WhatsApp.
• Classification of inquiries by topic and urgency.
• Prioritization: the critical first.
• Routing to the right team or person, with context.
• Full history of each customer and each conversation.
• Follow-up of open inquiries until they are resolved.

Human intervention as part of the design

We define together what the system resolves and what people handle. Sensitive inquiries, complaints, and ambiguous situations are always handed off, and the system delivers the conversation with the history so the customer does not repeat anything.

Integration with your systems

Connected to the CRM and internal systems, automatic service replies with real information — order statuses, appointments, balances — and each interaction is logged where the team works.

Metrics

• Inquiry volume by channel and by topic.
• Time to first response and to resolution.
• Percentage resolved automatically vs. handed off.
• Open inquiries and their age.

Real use cases

Implementation process

1. 1

   Diagnostic

   We analyze your process and tell you what to automate, how, and what return to expect.

2. 2

   Implementation

   We build the solution connected to your systems, with working deliveries and real tests.

3. 3

   Operation and improvement

   We leave it running, train your team, and measure results.

The full detail, with deliverables per stage, is in how we work.

Frequently asked questions