4.00x
sales-response capacity with the same team
Tourism · Travel agencies and tourism
AI agent for tourism: queries answered and quoted instantly
Analogous case: the same sales flow in another industry.
Read the full case →Retail Customer Service Agent
AI customer service agent for retail
Answers questions around the clock, quotes, captures customer details and hands sales only the conversations with buying intent.
For retail and e-commerce where questions arrive around the clock and opportunities go cold before anyone replies.
For: Retail · E-commerce · DistributionChannel: WhatsApp and web
What it receives, what it does and what it connects to
What it receives
- Product and price questions
- Order enquiries
- Quote requests
What it does
- Answers frequent questions with your business information
- Checks orders and catalogue in the systems you connect
- Builds the quote from the request
- Captures the prospect's details and logs them in the CRM
- Hands sales only real buying intent, with full history
Systems it integrates with
- Web
- CRM
- Quoting tool
- E-commerce / ERP
Where a person steps in
Negotiating, closing and keeping the relationship stay with the sales team. The agent takes it as far as buying intent.
How it works
- Problem
Repeated questions at all hours
- Context
Catalogue, prices, orders and sales rules
- Agent
Understands what the customer wants
- Systems
Web · CRM · quoting tool
- Action
Answers, quotes and qualifies
- Result
Sales gets ready-to-close opportunities
Related real case
Frequently asked questions
Does the agent close the sale?
It answers, quotes and qualifies. When there is real buying intent it hands off to a salesperson with the full history.
Where does it get prices and orders from?
From the systems defined during the assessment: e-commerce, ERP, CRM or master sheet, wherever the source of truth lives. It does not answer with unconnected data.
Do you already have a retail case?
The closest published case is in travel: the same flow of enquiry, quote, qualification and hand-off to sales.
Does it fit your operation?
We review the process, volume and systems, and tell you whether this agent fits and what it would cost to run.