3 times a day
sync of nursing handovers and medical orders, per patient
Healthcare · Clinics and healthcare centres
Healthcare Agent
Healthcare AI agent
Turns the messages the care team already sends into information organised by patient. Clinical decisions always stay with a person.
Operational support for clinics and care homes: nursing handovers, orders and supplies flowing through WhatsApp and paper become structured by patient, with alerts and clear answers for families.
For: Clinics · Care homes · Health centresChannel: WhatsApp and patient management system
What it receives, what it does and what it connects to
What it receives
- Nursing handovers on WhatsApp
- Medical orders
- Photos of supply invoices
What it does
- Identifies which patient each message is about, even if the name is misspelt
- Syncs handovers and orders into the system three times a day
- Reads up to five supply receipts from a single photo
- Raises alerts for critical situations and feeds follow-up dashboards
- Produces downloadable histories and reports for audits and families
Systems it integrates with
- Patient management system
- OCR
- Dashboards
Where a person steps in
It never diagnoses or suggests treatment. Critical situations are notified to the team according to criteria set by the institution.
How it works
- Problem
Clinical information scattered across chats and sheets
- Context
Patient, shift, ward and alert criteria
- Agent
Classifies each update by patient and event type
- Systems
WhatsApp · patient system · OCR
- Action
Records, alerts and updates the record
- Result
Records up to date without manual transcription
Related real case
Frequently asked questions
Does the agent answer medical questions?
No. It organises and records information; clinical judgement always belongs to the care team.
Does nursing staff have to change how they work?
No. In the live deployment the team kept sending updates on WhatsApp; what changed is that they now land structured in the system.
What counts as a critical situation?
Each institution defines it. Alerts, and who receives them, are configured from those criteria.
Does it fit your operation?
We review the process, volume and systems, and tell you whether this agent fits and what it would cost to run.