NEXIA LLC · Delaware, USA · Nearshore delivery from Argentina
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Possition IAPossition IAAI Engineering Firm

Retail Customer Service Agent

AI customer service agent for retail

Answers questions around the clock, quotes, captures customer details and hands sales only the conversations with buying intent.

For retail and e-commerce where questions arrive around the clock and opportunities go cold before anyone replies.

For: Retail · E-commerce · DistributionChannel: WhatsApp and web

Find the agent for my operationSee all agents

What it receives, what it does and what it connects to

What it receives

  • Product and price questions
  • Order enquiries
  • Quote requests

What it does

  • Answers frequent questions with your business information
  • Checks orders and catalogue in the systems you connect
  • Builds the quote from the request
  • Captures the prospect's details and logs them in the CRM
  • Hands sales only real buying intent, with full history

Systems it integrates with

  • WhatsApp
  • Web
  • CRM
  • Quoting tool
  • E-commerce / ERP

Where a person steps in

Negotiating, closing and keeping the relationship stay with the sales team. The agent takes it as far as buying intent.

How it works

  1. Problem

    Repeated questions at all hours

  2. Context

    Catalogue, prices, orders and sales rules

  3. Agent

    Understands what the customer wants

  4. Systems

    Web · CRM · quoting tool

  5. Action

    Answers, quotes and qualifies

  6. Result

    Sales gets ready-to-close opportunities

Related real case

4.00x

sales-response capacity with the same team

Tourism · Mirstravel · travel agency

Mirstravel: an AI agent that answers, quotes, and hands off travel inquiries on WhatsApp

Analogous case: the same sales flow in another industry.

Read the full case →

Frequently asked questions

Does the agent close the sale?

It answers, quotes and qualifies. When there is real buying intent it hands off to a salesperson with the full history.

Where does it get prices and orders from?

From the systems defined during the assessment: e-commerce, ERP, CRM or master sheet, wherever the source of truth lives. It does not answer with unconnected data.

Do you already have a retail case?

The closest published case is in travel: the same flow of enquiry, quote, qualification and hand-off to sales.

Does it fit your operation?

We review the process, volume and systems, and tell you whether this agent fits and what it would cost to run.

Book a discovery call